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FAQs
We love the products we make, and think you will too. If you don’t enjoy your first product from VivaNutra let us know, so that we can help you return or exchange your products within 90 days of receipt for a full refund.
In fact, we’re so confident that you’ll love our products that we’ll even cover the cost of return shipping if you choose not to keep your product.
Please note that we’re not able to accept returns or exchanges for orders shipped internationally, or for individual mini and travel size products. In addition, expedited shipping fees are non-refundable.
Once your order has been shipped we'll automatically email you your tracking number.
Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.
We ship out all orders within one to two business days.
Within the United States, your package will arrive 3-7 business days after shipping. If you purchase expedited shipping, your package will arrive two business days after it is shipped.
Within Canada, Australia, France, Germany, and the United Kingdom, your package will arrive 7-12 business days after shipping.
Yes!
We offer UPS 2-Day Shipping within the United States for $10, regardless of the size of your order. This allows for you to receive your package 2 business days after it is shipped. Expedited shipping fees are non-refundable. Please note that if you are shipping to Hawaii, Alaska, PO Boxes, or a US Territory, expedited shipping may take additional time but will be faster than our free shipping method.
